At Sephora
We inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the EXTRAORDINARY in each of us.
The Opportunity
Role Overview
As the Global VP of E-Commerce Experience, you will evangelize & accelerate the adoption of best practices across the Sephora websites and Apps business for incremental value and a smooth, delightful customer experience. You will be the trusted partner and enabler of regions, you will help them to drive results by resurfacing & sharing the local best practices & identifying synergies to drive re-usability of high value learnings or solutions. You will report to the Global Chief Digital Officer.
Key Missions
- Very customer-oriented, you will be at the service of regions, partnering with them to help identify high value business opportunities in e-commerce that can be optimized or rolled-out.
- Resurface local business best practices & accelerate global roll-out by sharing playbooks, creating re-usable assets or vendor deals and animating taskforces around topics such as A/B Testing, Personalization, Merchandising, Traffic Acquisition, App Engagement etc.
- In partnership with technology, ensure the creation, maintenance and innovation of a robust catalogue of high value E-Commerce re-usable features and govern its direction to foster integration, innovation, and scalability.
- Animate communities & foster a culture of continuous learning, innovation, and cross-functional collaboration.
- Establish and maintain strategic partnerships with external technology providers to capture emerging trends in E-Commerce and continuously strive to craft the best, most sophisticated beauty shopping experience.
Qualifications
- Very customer oriented, excellent communication and collaboration skills, adept at engaging with stakeholders at all levels within the organization.
- Exceptional business acumen and a strong track record of 15 years in driving incremental business or customer experience in E-Commerce.
- Outstanding strategic thinking abilities with a strong “Doer” attitude, capable of leading in a dynamic and rapidly evolving technological landscape.
- Experience working in Product/ Tech organizations and as a bonus, driving re-usability.
- Passionate about teamwork & creating impact through others, experienced in change management and leadership by influence, fostering a culture of innovation, continuous improvement, and cross-departmental collaboration.
Position ideally based in New York City (USA) or San Francisco (USA), could also be based in Paris (France).
Core Competencies
- Build strong client relationships and deliver client-centric solutions.
- Interact trustfully & openly with diverse groups of people, building relationships within and beyond the organization. Work collectively, highlighting wins, celebrating and crediting the team and individuals for successes.
- Challenge-driven, rethinking traditions, practices & rules, pushing boundaries & status quo. Not afraid of failure, thinking “out of the box” and acting accordingly.
Life at Sephora
- The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
- The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
- The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal – to reimagine the future of beauty.
You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.
