Join Our Dynamic Team!
Patrique Mercier Recruitment ES is excited to announce an opening for a French Speaking Customer Support representative for our Online Marketplace Platform Department! If you are fluent in French and have a passion for helping customers navigate online shopping experiences, this is the perfect opportunity for you.
Role Overview
In this integral role, you will assist French-speaking customers with their inquiries and support them in making the most of our online marketplace platform. If you’re ready to contribute to a fast-paced environment and help shape the future of online shopping, we want to hear from you!
Your Responsibilities
- Provide exceptional customer support to French-speaking users via various communication channels such as email, chat, and phone.
- Assist customers with inquiries about products, orders, and platform features to ensure a smooth shopping experience.
- Document customer interactions accurately and timely in our CRM system.
- Collaborate with team members to meet service level targets and enhance overall customer satisfaction.
- Participate in training sessions to keep up-to-date with platform updates and best practices.
Requirements
- Fluency in French (written and spoken) is essential. Please ensure that your nationality and native language is clearly stated in your C.V. and/or Cover Letter.
- A strong commitment to delivering outstanding customer service.
- Prior experience in customer support or e-commerce is a plus but not mandatory.
- Excellent communication and interpersonal skills.
- A proactive and positive team player.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a dynamic and fast-paced environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
