The LVMH Group Omnichannel Team
The LVMH Group Omnichannel Team’s mission is to support the Maisons in the development and acceleration of their omnichannel capabilities.
Position Overview: eCommerce Experience Senior Manager
Part of Omnichannel & Data department, the eCommerce Experience Senior Manager reports to the Head of eCommerce.
Objectives
The eCommerce Experience Senior Manager is responsible to support the Group’s Divisions & Maisons to deliver best-in-class eCommerce and Brand Experience online.
He/She will map the ideal client journeys and identify opportunities to either drive sales, improve client experience or gain in operation efficiencies. Attentive to their priorities, He/She will be a privileged contact for the Divisions and Maisons Digital teams.
He/She will coordinate the different programs with the relevant departments required (IT, Finance, Legal, Supply…) to define the Group core model solutions, after having concretely tested and demonstrated their benefits with some Maisons. Pragmatic and hands-on, the eCommerce Program Manager will have at heart to test and implement new solutions hand in hand with the Maisons before scaling. As an example, current programs include – but are not limited to: product page of the future, the ultimate gifting experience, hyper-personalization or website humanization.
He/She will be a catalyst to study and implement new innovations such as Gen AI for websites.
He/She will animate the different digital team communities to ensure knowledge, know-how and best practices are shared efficiently across the Group.
Key Missions
- Define priorities for his team and a clear value proposition to the Maisons
- Build proximity with the Maisons and Divisions digital team to identify their needs and understand their priorities
- On each prioritized program, build a clear Group vision and define actionable solutions, roadmap and ambitions with clear measurements indicators
- Test the solutions operationally with some selected Maisons, review, adapt and scale
- Collaborate with the other omnichannel teams (Client Services, Retail Excellence, Data, Innovation…) to define truly omnichannel client journeys and solutions.
- Work in close collaboration with the eCommerce Optimization team to define test plan, review platforms’ performance and identify new opportunities.
- Work closely with the Group blue printed partners to suggest improvements and new solutions.
- Share market trends and best practices within the industry and across business sectors
- Manage a team of 2 program managers and 2 apprentices
Background & Experience Required
- Master degree in Business, or equivalent working experience.
- 10+ years of experience in Digital & eCommerce experience in luxury/premium retail sector
- Tracked record in designing, implementing & rolling out solutions at scale, with a role of Product Owner or Manager, working in agile methodology.
- Strong knowledge of eCommerce systems and value chain, including good knowledge of Salesforce Commerce Cloud.
- Experience in navigating complex organizations, with cross-functional teams and putting in place a rigorous project governance
- Strong interpersonal and presentation skills to build relationships with the Maison and animate the community.
- Leadership with a strong team spirit
- Full proficiency in English
Paris based position
