About The Role – Key Responsibilities
- Responsible for managing day to day operations of all omni services including click and collect and endless aisle in the French & Spanish market.
- Provide regular commercial insights to relevant teams, working closely with the retail ops to report on KPIs.
- Roll out new omnichannel features like and stay abreast with the latest technologies to get ahead of competition in France.
- Drive customer adoption of click and collect in France, working with Retail Ops, Marketing and Ecommerce teams to drive the omni messaging to customers and increase uptake taking a customer centric approach.
Marketplace Roll Out & Trading
- Define the Marketplace business development strategy and ensure its operational declination
- Provide regular updates on product performance, forecasts & commercial insights to relevant teams
- Work with marketing, merchandising and retail teams to manage marketing and product plans and agree on promotional & trading calendar.
- Responsible for range management & maintenance of the branded storefront
- Monitor authorised & unauthorised e-tailers operating inside & outside of marketplaces
- Work with relevant sales & operations team members to ensure compliance with policies, processes etc related to service, e-tailing guidelines etc
About You
- Excellent communication skills, both written and verbal.
- Excellent grasp of English/French and Spanish language and grammar.
- Experience with omni platforms & reporting tools like Adobe Analytics, Elevate or similar.
- Experience with Mirakl
- Excellent project management & process improvement skills
- 3-5 years’ experience in ecommerce with a strong commercial & technical background
- Proven omnichannel, ecommerce & marketplace experience managing risk and identifying opportunities to drive sales.
About Pandora
Pandora is the world’s largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,600 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 30,000 people worldwide and crafts its jewellery at two LEED Gold-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set science-based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by 2030. The company is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 23.4 billion (EUR 3.1 billion) in 2021.
At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.
