Role Overview
Reporting into the E-commerce Director, Western Europe, but working with the wider team, this role will take the lead on fulfilling the vision of Pandora becoming a true omni retailer offering a connected and consistent experience cross channel in France & Spain. This role will be responsible for supporting the roll out of new features alongside improving existing features, partnering with cross functional teams. This role will also support marketplace operations working closely with external partners and cross functional teams to gain buy box through minimising unauthorized sellers and having the right inventory in place with optimal marketing support.
About The Role – Key Responsibilities
Omni channel management
- Responsible for managing day to day operations of all omni services including click and collect and endless aisle in the French & Spanish market.
- Provide regular commercial insights to relevant teams, working closely with the retail ops to report on KPIs.
- Roll out new omnichannel features and stay abreast of the latest technologies to get ahead of competition in France.
- Drive customer adoption of click and collect in France, working with Retail Ops, Marketing and Ecommerce teams to drive the omni messaging to customers and increase uptake taking a customer centric approach.
Marketplace roll out & trading
- Define the Marketplace business development strategy and ensure its operational declination.
- Provide regular updates on product performance, forecasts & commercial insights to relevant teams.
- Work with marketing, merchandising and retail teams to manage marketing and product plans and agree on promotional & trading calendar.
- Responsible for range management & maintenance of the branded storefront.
- Monitor authorised & unauthorised e-tailers operating inside & outside of marketplaces.
- Work with relevant sales & operations team members to ensure compliance with policies, processes etc related to service, e-tailing guidelines etc.
About You
- Excellent communication skills, both written and verbal.
- Excellent grasp of English/French and Spanish language and grammar.
- Experience with omni platforms & reporting tools like Adobe Analytics, Elevate or similar.
- Experience with Mirakl.
- Excellent project management & process improvement skills.
- 7 years’ experience in ecommerce with a strong commercial & technical background.
- Proven omnichannel, ecommerce & marketplace experience managing risk and identifying opportunities to drive sales.
Did we get your attention?
We hope that you feel confident applying, however if you have more questions regarding the role, please contact:
Ksenia Thompson
Talent Acquisition Manager Western Europe
kstho@pandora.net
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.
About Pandora
Pandora is the world’s largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,600 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 30,000 people worldwide and crafts its jewellery at two LEED Gold-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set science-based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by 2030. The company is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 23.4 billion (EUR 3.1 billion) in 2021.
At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.
