About Base
Base (formerly BaseLinker) is a leading e-commerce platform trusted by thousands of sellers globally. We offer a comprehensive suite of tools for merchants to scale up, automate, and optimize their businesses across multiple sales channels. Our platform provides best-in-class modules for Order Management, Product Warehousing, and Marketplace Listings, with over 1000+ integrations, including Amazon, eBay, and more.
We are a dynamic and entrepreneurial team, with 8+ independently-run teams across the globe. We are experiencing exponential growth and are scaling globally. We have made acquisitions, set up new businesses, and grown the team significantly, with over 230 professionals.
Job Opportunity
Support Specialist in France
We are looking for a dynamic and entrepreneurial individual to be part of our founding team in France. As a Support Specialist, you will be responsible for providing exceptional customer support, resolving issues, and collaborating with our technical teams to deliver high-quality solutions.
Requirements
- Min. 3 years of experience in the e-commerce sector
- Very good knowledge of the BaseLinker product or similar SaaS or Marketplace back offices
- Accuracy, attention to detail, and analytical skills
- Highly developed communication skills
- Very good knowledge of English (min. C1)
- Knowledge of a second foreign language is welcome
Responsibilities
- 1st line of support for customers and users
- Taking care of customer satisfaction with the products, services, and functions offered in our tool
- Diagnosis and solution of the problem reported by users
- Cooperation with technical teams to resolve the requests
- Development and updating of the knowledge base in the global Support department
- Testing new functionalities
- Participation in additional projects in line with strengths and skills
Our Offer
- Attractive paycheck/salary and associated benefits
- Real influence over our own product – we decide how we want to develop
- Significant autonomy and freedom in the French market, and very high growth potential
- Space in a great co-working, but 100% remote available for those who prefer
- Collaboration and experiences with our international teams growing around the world
- Be part of our founding team in France
