About Us
Baselinker is a leading All-In-One Multi Channel Management System trusted by over 27,000 sellers globally. Our proprietary SaaS solutions empower merchants to scale up, automate, and optimize their businesses across all sales channels.
Job Description
We are seeking a highly skilled Support Specialist to join our team in France. As a key member of our Support department, you will be responsible for providing exceptional customer support and ensuring customer satisfaction with our products and services.
Responsibilities
- Provide first-line support to customers and users via various communication channels
- Diagnose and resolve technical issues reported by users
- Collaborate with technical teams to resolve complex requests
- Develop and update the knowledge base for the global Support department
- Test new functionalities and features
- Participate in additional projects aligned with your strengths and skills
Requirements
- Minimum 3 years of experience in the e-commerce sector
- Excellent knowledge of the Baselinker product or similar SaaS or Marketplace back offices
- Accuracy, attention to detail, and analytical skills
- Highly developed communication skills (inside and outside the organization)
- Very good knowledge of English (minimum C1)
- Knowledge of a second foreign language is welcome (Spanish, Italian, French, or German)
What We Offer
- Attractive salary and associated benefits
- Real influence over our product development
- Significant autonomy and freedom in the French market, with high growth potential
- Flexible work arrangements, including remote work options
- Collaboration with international teams and opportunities for growth and development
